Book your Creating Smiles Experience now

Frequently Asked Questions

What Do I Need to Bring ?
Whether it's a favourite teddy bear for the little ones or that new outfit you've been dying to show off, there's no doubt that bringing something special along to your photoshoot can add that little extra to your finished photos. Everyone's unique to us, but here are a few ideas to get you thinking:

  • A special piece of jewellery
  • Sporting item, like a football
  • Skateboard
  • Favourite outfit or uniform
  • Fab new shoes
  • Musical instrument

We've got various fun things to liven up your shoot, including colourful play-balls, a bubble machine and a cool space hopper!

Do You Have Changing Facilities?  
Yes we do!  Our luxurious dressing room is private and has large mirrors to check your style or perfect your hair-do before your shoot!  And as our shoots last for an hour, there’s plenty of time for a costume change or two so we can capture you in a variety of outfits.

Do You Have Car Parking?  
We have off-street private parking available for all customers.

Do You Airbrush Our Photos?  
We process all your photos to a professional standard, so that spot you woke-up with on the morning of your shoot we’ll happily make disappear for you!  We can also offer additional digital manipulation to images as you’d like.  Some digital artwork carries an additional charge.

Can We Choose Our Free Photo?  
Absolutely!  We won’t force the first photo out of the camera on you as your free print.  People take a little time to settle into having their photos taken, so we’ll let you pick exactly the print you want as your free print in your frame with our one-hour photoshoots.  

How Long Before We Get to See Our Photos?  
Once your shoot is complete, we process your images, narrowing down what we've taken to approximately 40 or so images.  This takes between two and three weeks in most cases, although in some cases we can speed this process for you (yes, we forget people’s birthdays too!) so if you need them sooner, please let us know and we’ll do everything we can to make sure you hit your deadline.


After you've ordered your images, most items will arrive back at our studios within two to three weeks, however some products may take a little longer at some times of the year - we'll be able to advise at the time of ordering.

Can We Order Online?  
Yes!  We've launched our online ordering service, so now you, friends or family can view images on a secure password protected area of our website and order photographic prints using all major credit and debit cards.  We can also deliver images internationally, so Great Auntie Maud in New Zealand doesn't need to miss out.


Any Other Questions?

If there’s something you’d like to ask us that we've not mentioned here, please do drop us a line or give us a call any time!  We may even add your question to our FAQ’s.